Service Management - I |
 |
The after-sales warranty and services provided to the customer are the most important factors today that cast many products, especially durable goods, in a more favorable light against their competitors. In today's competitive environment, the most expedient short-cut to gain customer trust in the product and in the manufacturer rests in both the product and the manufacturer having a strong service network. If you cannot provide warranty for the products you manufacture, you accept up front the fact that the product will not stand much of a chance to exist in its respective market.
How easy is it then to provide warranty for your products, and establish and manage a service network for the entire region where you perform your marketing activities?
- Do you have problems identifying your customers and tracking their purchases?
- Would you like to set up a system to monitor the performance of your authorized service centers and assure that they live up to your quality standards?
- Does your service management system fall short in helping you plan for your spare parts needs?
- Do you have problems tracking which of your products are under warranty and which have expired coverage for warranty?
- Are you, in short, unable to effectively perform your service management functions?
If you have answered affirmatively to the above questions, you should look
into Service Management Solutions provided by CANIAS ERP. 
|
printable-version