Service Management - III |
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- Technical service call management:
- Management of technical service calls internal to the organization
- Management of technical service calls related to the solution partners
- Service requests from customers
- Service forms
- Periodic services
- Periodic maintenance planning
- Periodic control planning
- Post-installation activities
- Tracking of product serial numbers
- Product location information
- Product purchase, sale and installation information
- Monitoring of warranties
- Inventory transaction history
- History of services performed for the product
- Transaction types:
- Assembly
- Disassembly
- Revisions
- Repairs
- Service
- Multiple product monitoring
- Detailed customer information
- Targeted start and end durations
- Checklists
- Costs
- Invoice information
- Associated service bulletins
- Opportunity for approval of newly created plans prior to forwarding to manufacturing and purchasing departments
- Flexible and detailed reporting
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As is the case with all other CANIAS ERP modules, the Service module is structured so that it is fully integrated with other modules. The features associated with this integration can be summarized as follows:
- The detailed records associated with the customer initiating the service request is monitored through the Main module and the CRM (Customer Relationship Management) module.
- Spare parts and service materials are defined through product trees.
- Service operations are defined through routes.
- Spare parts and service materials requirements are detected by the MRP module and planned to be supplied. Information flows to the purchasing module and the related purchasing transactions are monitored. The tracking within the system of the purchased spare parts is performed in an integrated manner through the inventory module.
- Service center capacity for which planning has been accomplished is optimized through the use of the Capacity Planning module.
- Service costs are calculated through the Actual Costs module and the organization is enabled to obtain a clear view of the costs associated with servicing and warranties.
- Chronic complications detected at service units can be reflected to the production routes and quality control criteria. In this manner, information about the product obtained from the post-sales unit can be used to improve production.
- Issuing of all service invoices and payments are carried out in a manner that is integrated with the Accounting (Finance) module.
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