CRM - Customer Relationship Management |
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- Centralized communication platform
- Standalone or integrated versions
- Intuitive user interface
- User-friendly user authorization features
- Platform independent
- Remote Access
- Seamless integration with other ERP modules
- Customer contact management:
- Customer and prospect data administration
- Contact planning, contact history
- Telemarketing support
- Campaign management
- Circulars, e-mails, letters
- Questionnaires
- Customer group analysis
- Integration of Service Management,
- Sales Management and Document Management functions
- Integration with CANIAS ERP Collaborator module:
- E-mail client
- Agenda
- Task manager
- Activities Management
- Delegation and reminder
- Address book management
- Short messenger
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printable-version
