Customer Relationship Management - IV |
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Briefly
If you're willing to
- Know your customers better
- Predefine customer requirements
- Make a close follow-up of demand changes
- Orientate sales organization
- Boost customer satisfaction
- Increase customer loyalty
- Become a customer-oriented company
- Be more successful in customer relations
Then, call us.
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- OVERALL
- Full coordination between units
- Effective safety and authentication
- Easy and useful interface
- Full use and platform independence over internet
- Integration through mobile devices
- Flexible infrastructure adoptable on processes
- Open resource code
- Full ERP integration
- COLLABORATOR
- Appointment, duty and activities
- Contact management
- Personal and corporate address lists
- E-mail application
- Personal and corporate calendar
- SALES MANAGEMENT
- Sales force automation
- Sales opportunities
- Effective documentation management
- Price policies
- Sales conditions
- Sales statistics
- CUSTOMER RELATIONS
- Strategic customer data management
- Updated customer data for the entire organization
- Action and interaction planning
- Action and interaction history
- Call center management
- Campaign management
- Collective e-mail and letter preparation
- Customized e-mail and letter preparation
- HTML pattern e-mail
- Notes and related documents
- SERVICE MANAGEMENT
- Failure inclination
- Material serial number follow-up
- Service forms
- Service status reports
- Spare materials stock management
- DOCUMENTATION MANAGEMENT
- Central documents library
- Documents related with customer
- Fax provider integrator
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