Customer Relationship Management - III |
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Entire Process on a Single Platform
One of the most important features of CANIAS ERP - Customer Relationship Management (CRM) module is its integrity. Therefore, integration difficulties between units, which is one of the sources of the most significant problems of corporations, are more easily overcame. Capability of coordination on all units such as marketing, call center, sales, service and etc. in relation with customers is facilitated upon accumulation of all above under the same database.
Provide full control on your sales process
CANIAS ERP - Customer Relationship Management (CRM) sales applications contain applications that will let you manage the entire document flow from offer to invoice. Documents are more rapidly and flawlessly produced due to customer data. Working rules of your sales staff are easily defined thanks to authorization definitions, warning codes and pricing policies within the system so that full control is provided on your sales process.
The power of your sales staff will increase at the rate of data accessed about customer and product. While the sales personnel is still under offering stage in the system, many information such as stock status, estimated costs, estimated delivery times, risk status of customer, customer habits and special demands, detailed contact info and previous trades will be easily accessed.
Listen to your customers
Customer complaints reported to call center or other related departments offer very important opportunities for your corporation. Complaints should be recorded, replied and analyzed for constant improvement.
CANIAS ERP - Customer Relationship Management (CRM) encloses integrated fault notification application through all other modules to fulfill the above function. This application enables recording customer complaints in the project and customer basis and also recording the entire process up to the solution of problem upon distribution of duties of personnel.
Record communication
Forgetting a promise on the phone, a lost fax message or an e-mail message might be quite bothersome for your future relation with your customer. Therefore, recording your entire communication either oral or written, physical or electronic is of great importance.
CANIAS ERP - Customer Relationship Management (CRM) enables recording your entire conversation with your customer. In case document management module is activated, all kinds of electronic documentation regarding the customer is kept. In case the system is used with a fax server, all outgoing and incoming fax messages are recorded. In addition, all electronic mail activities are performed and recorded over the system without requiring an additional software through Collaborator application.
Quantify customer satisfaction
Customer satisfaction quantification questionnaires to be realized from time to time under CANIAS ERP - Customer Relationship Management (CRM) module will help creating the data necessary for constant improvement. Differentiated and customized questionnaires may be sent to your interior and exterior customers from system applications so that quite valuable data are obtained to quantify customer satisfaction.
Get organized in servicing
One of the most vital components of CANIAS ERP - Customer Relationship Management (CRM) module is service application, which lets you manage the entire process from getting service calls of customers to completing and invoicing the service. Integration with mobile devices available throughout the system is mostly necessary for this application. Thanks to integration with mobile phones, PDA and other mobile devices, service personnel at remote regions can be automatically accessed and the time for replying the call is shortened. In addition, it is possible for the personnel to reach many detailed info about the customer again through mobile devices.
Comprehensive Functionality with CANIAS ERP
Customer Relationship Management (CRM)
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