ERP Frequently Asked Questions (FAQ)

1. What is the definition of the concept of work flow?

Work flows involve multiple departments and operational activities in an organization. As an example, the sales process begins with the customer services representative extending a sales offer, proceeds to the products or services being delivered to the customer, and completes with the collection of payment. Work flow processes are lengthy in nature, and involve multiple departments.

2. How different are modular ERP applications compared to integrated applications?

The most significant feature of an ERP suite of applications is the integrated behavior of the functionality contained within those applications as a whole. ERP applications that are not integrated with each other will not be able to bring all work flows of an organization to completion. Having a modular structure is extremely important for purchasing, configuration, and completion of work flows. Using the modular approach, an organization may choose to utilize only the functionality it requires, when it requires it, instead of having to make use of all of the functionality of an ERP application.

3. Why do I need to use an ERP system?

The multiple different applications used within an organization utilize data in different forms and formats, and often times, merging the information contained in the data for further analysis will not be possible. This makes it necessary for ERP applications to be structured in an integrated fashion.

In an integrated ERP application suite, data that has been entered into the system once can then be used during any time slice and at any operational point. All operational entities and personnel that use the applications involved, as well as managers performing decision making within the organization, have the opportunity to see information in real-time.

4. How important is the role of robust communications between the ERP system and other applications within and outside of the organization?

Highly volatile and rapidly developing business conditions require organizational operations to work in an integrated manner with external applications. For organizations that would like to successfully manage and develop their operational activities, it is vital to be able to effectively execute the business processes and relationships they share with their business partners and customers.

5. What are the benefits of using an integrated ERP system?

The benefits of an integrated ERP system for the organization will be much higher than those of separate and independent applications.

ERP applications are scaleable: Such applications can be expanded to accompany future growth in the organization, and can also be further developed.
ERP applications are functional: New modules can be added to integrated ERP applications when the demand arises.
ERP applications include continuing support and services: Having continued and uninterrupted support and services from your solutions provider is a vital part of the ERP system experience.